Frequently asked questions
What format are the guides delivered in?
PDF, along with any complementary files each product lists (scripts, checklists, templates) when applicable.
Have the procedures been tested?
Yes, every guide is built by running the procedure on a real lab before documenting it.
What files does the purchase include?
It varies per guide. Each product's page lists exactly the included files — files that don't exist are never advertised.
Which license do I need?
Individual for one person, Team for up to five people in the same organization, or Enterprise for internal use under specific conditions. Each product details its available options.
Can I share the guide with my team?
Only if you bought a Team or Enterprise license. The Individual license is for a single person.
Which engine versions are covered?
Each guide explicitly states the versions and operating systems it covers on its product page.
Are updates included?
It depends on each guide's update policy, stated on its own page.
What if my environment is different?
Differences in version, operating system, architecture or load may require adjustments. Every guide states the exact versions and prerequisites it covers on its page.
Does the purchase include running it on my server?
No. Guides are self-service manuals. Live hands-on support is a separate service (see Technical advisory).
Does the guide replace a production technical assessment?
No. Procedures must be validated in a lab or non-production environment before applying them in production.
How do I get an invoice or receipt?
The external payment platform that processes the purchase issues the corresponding receipt when the transaction completes.
How do I request support for a purchase?
Through the Purchase support page, once guides are available for purchase.